Syntel Pty Ltd (ABN 25 164 311 175), its subsidiaries and affiliates in Australia (collectively referred to as TasmaNet, we, us or our) are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
This document describes generally how we manage the personal information we deal with in the course of our business and demonstrates our commitment to the protection of your privacy and is referred to as our Privacy Policy.
Sometimes, we may also provide you with additional information or terms which apply to you (for example we may provide you with a ‘collection statement’ or a separate agreement which contains privacy terms and conditions).
We refer to your personal information as defined under the Privacy Act 1988 (Cth).
Personal Details
The type of personal information that we collect about you will vary depending on the circumstances of collection and the nature of the specific transaction or dealing, but may include:
Prospective employees / applicants
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.
We may also collect relevant information from third party sources such as LinkedIn and other professional websites.
In very rare circumstances, we also collect sensitive information about you when you provide this sensitive information to us on a voluntary basis and wish for us to collect and record this information in the course of working for TasmaNet. This may include your health information or other sensitive information you provide to us as part of diversity, inclusion and health programs, services and other initiatives we offer to our workforce.
Visitors to our websites
The way in which we handle the personal information of visitors to our websites is discussed below.
TasmaNet collects personal information reasonably necessary to carry out our business, to assess and manage our customers’ needs, and to provide our services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing client relationships.
The purposes for which TasmaNet usually collects and uses personal information depend on the nature of your interaction with us, but may include to:
TasmaNet generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:
TasmaNet also collects and uses personal information for market research purposes and to innovate our delivery of products and services.
Do we use or disclose your personal information for direct marketing?
We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.
If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.
You may visit our websites (www.tasmanet.com.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry or creating an account), any personal information you provide to TasmaNet will be managed in accordance with this Privacy Policy.
TasmaNet's websites use cookies. A 'cookie' is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
TasmaNet's websites may contain links to third-party websites. TasmaNet is not responsible for the content or privacy practices of websites that are linked to our website.
Can you deal with us anonymously?
We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
The security of your information is important to us. We take all reasonable steps to securely store your personal information so it is protected from unauthorised use, access, modification or disclosure. We may store your information in electronic format or hard copy in storage facilities that we own.
We may disclose your information to:
We may also disclose your personal information as required to comply with applicable laws or regulatory requirements, or as otherwise permitted by law.
Individuals may request access to their personal information. Individuals may also request the correction of any personal information which is inaccurate. Any requests for access or correction of your personal information should be made in writing to our Privacy Officer.
We will in most cases provide an individual with access to their personal information to the extent permitted by law. There are some exceptions where this access may be denied (for example, where providing access may have an unreasonable impact on the privacy of other individuals or would be unlawful).
To request access to and seek the correction of personal information held by us, please email, call or write to us using the contact information listed below in the "How to contact us" section.
We will endeavour to respond to any access or correction request within 30 days of receipt.
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
You may make a complaint about privacy to the Privacy Officer at the contact details set out below.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that TasmaNet may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
We may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
If you wish to access any of your personal information, please contact us on:
Privacy Officer
Syntel Pty Ltd
privacy@tasmanet.com.au